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Frequently Asked Questions - FAQ

What is tobook?

Who is tobook?

What can I expect from tobook?

Why should I use tobook?

How can tobook offer such low rates?

How long will it take tobook to process my booking?

Why do I have to include my credit card?

How do I know my reservation is confirmed?

Can I use a telephone and contact tobook to book rooms?

How do I change or cancel my booking?

How secure is tobook?

Is it safe how you handle my credit card details?

Do I pay a reservation fee?

Do I pay for cancellation?

Where can I find contact details of the hotel?

How do I register a complaint or request a refund?


What is tobook?
  • The easiest way to search and book hotel rooms online.
  • Connecting guests to hotels is what we do.
Who is tobook?
  • tobook is a leading company in Europe for online hotel reservations.
  • Since 2000, we offer travellers the possibility to book rooms in "hotels" in Europe ranging from 1 to 5 star hotels, from budget- to resort hotels.
What can I expect from tobook?
  • We like our guests to feel confident in the journey they are about to make. Tobook wishes to be the most valued site in the field of on-line reservations based on price, convenience, functionality and comfort. tobook strives to be the .COMfortable way to book on-line. On tobook, what you see is what you get.
  • Our database covers over 5000 hotels in Europe and at the moment we are contacting hotels Worldwide to joining us. We offer travellers last moment booking opportunities with hotels in cities of their choice. Travellers experience easy to use navigation, daily availability, and updated choice of rooms, ranging from 1 to 5 stars. Book a room and travel to hotels without worries about the booking. We offer you available and reliable first class services.
Why should I use tobook?
  • Because we offer diversity, quality and quantity of hotel rooms in Europe.
  • We offer business and consumer travellers reliable and innovating hotel reservation services. Our online reservation system is easy to use and offers the possibility to book a hotel room instantly. Book a room on our website and receive a direct confirmation per e-mail within a few minutes.
    You will experience a service level that will make you come back to tobook.
How can tobook offer such low rates?
  • Because we offer hotels reliable, innovating and business generating online solutions.
  • We provide hotels the tools to sell rooms with- and the business to sell rooms to. Hotels simply want to work with us and in return offer us low rates. Hotels also have the possibility to offer rooms against last minute rates. They have the tools to amend rates and availability in our database instantly.
How long will it take tobook to process my booking?
  • Instant reservations proceed real-time; request bookings are processed and confirmed within 8 business hours.
  • The 'instant' bookable room availability we offer on our website is exclusive to tobook. This means that when travelers book a room instantly on our website the booking is processed and confirmed within a few minutes. Request bookings need to be accepted by the hotel and are therefore processed and confirmed within 8 business hours.
Why do I have to include my credit card?
  • To allow us to proceed and to guarantee your reservation
  • We request your credit card details as a form of security. It is used to guarantee your booking to the hotel. Your information is strictly confidential. We do not debit your card. Hotels charge you as soon as you departure your stay. Polices of the hotels can be found in the description of the different hotels.
How do I know my reservation is confirmed?
  • You will receive a confirmation of your booking per e-mail.
  • Instant reservations are confirmed per e-mail within a few minutes. Request bookings need to be accepted by the hotels and are therefore confirmed per e-mail within 8 business hours.
Can I use a telephone and contact tobook to book rooms?
How do I change or cancel my booking?
  • Very easy; by using the cancellation link given in the confirmation e-mail of your booking.
  • To cancel a booking use the link given in your confirmation email. To change your booking, simply ask us a question or amend your travel dates using the link in your confirmation email.
How secure is tobook?
  • Transmissions and processing are secured through our Secure Internet Server.
  • We offer travelers two ways to inform us with their details. Through our Secure Internet Server transmissions and processing of details are secured. Travelers may also decide to inform us about their credit card details by fax.
Is it safe how you handle my credit card details?
  • Yes it is! tobook carefully secures and handles your details.
  • Credit card details are ONLY used by us to guarantee your booking. You can choose your method of payment when leaving the hotel. Hotels will only charge your card in case of No Show or late cancellation according to the policies mentioned in the description of each hotel.
Do I pay a reservation fee?
  • When you book a room with us you do not have to pay a fee for the reservation. The use of our services is free of charge.
Do I pay for cancellation?
  • That depends on the cancellation policy of the hotel.
  • Cancellation policies are submitted by the hotels. You can find these in the description of each hotel. If you fail to arrive and you have not cancelled your booking before the cancellation time given on the hotel information page you pay for cancellation.
Where can I find contact details of the hotel?
  • You can find the address details of hotels on the hotel pages.
  • It is not our policy to give contact details of hotels prior to a reservation. Contact details are provided after booking in the confirmation of the reservation.
How do I register a complaint or request a refund?
 
 
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